Shipping policy

Order Processing

• All orders are processed within 3–5 business days.

• Orders are not shipped or delivered on weekends or holidays.

• If we experience a high volume of orders, shipments may be delayed by a few days. You will be notified via email if there is a significant delay.

Shipping Rates & Delivery Estimates

Shipping charges are a standard $40 flat rate. 

Estimated delivery times:

• Domestic Shipping: 3–9 business days

Delivery delays may occur due to customs, carrier issues, or weather conditions.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take 24–48 hours to update.

Lost, Damaged, or Stolen Packages

We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
If your package is lost or arrives damaged please email info@pippinpoint.ca

Incorrect Addresses

Customers are responsible for ensuring shipping information is correct.
If an address is incorrect and the order is returned to us, additional shipping fees may apply to resend the package.

Order Changes & Cancellations

Changes or cancellations can be made within 12 hours of placing your order.
After this time, we may not be able to modify the order if it has already begun processing.

Contact Us

If you have any questions about this Shipping Policy, please contact us at:
Email: info@pippinpoint.ca